Bookings & Services

Everything you need to know about booking services and working with pet care professionals.

How to Book Your First Service

Step-by-Step Booking Process

1

Find a Professional

Browse our directory of verified professionals or search by location and service type.

2

Select Your Pet & Service

Choose which pet needs care and specify the type of service required.

3

Choose Date & Time

Pick a convenient time from the professional's available slots.

4

Submit Request

Send your booking request with any special instructions or requirements.

5

Wait for Confirmation

The professional will review your request and either accept, decline, or propose changes.

6

Make Payment

Once the professional sets a price and accepts, you can securely pay through the platform.

Available Services

Pet Sitting

In-home care while you're away, including feeding, walking, and companionship.

Dog Walking

Regular walks to keep your dog healthy, happy, and well-exercised.

Grooming

Professional grooming services including baths, nail trims, and styling.

Veterinary

Mobile vet services for checkups, vaccinations, and basic medical care.

Training

Behavioral training and obedience classes for dogs of all ages.

Pet Taxi

Safe transportation for your pet to vet appointments or other destinations.

Understanding Booking Status

Status Overview

Requested: Waiting for professional's response
Accepted: Professional confirmed, awaiting payment
Confirmed: Paid and scheduled
Completed: Service finished successfully
Declined: Professional unable to provide service
Cancelled: Booking cancelled by owner or professional

What You Can Do

Requested: Wait for response, send messages to clarify details
Accepted: Make payment once professional sets the price
Confirmed: Prepare for service, communicate any last-minute changes
Completed: Leave a review, book future services
Declined: Try booking with a different professional
Cancelled: Rebook or contact support if issues with refund

Payments & Pricing

Secure Payment Processing

All payments are processed securely through Stripe. Your payment information is never stored on our servers.

  • • Professional sets the price after accepting your booking
  • • Payment is only charged after you approve the price
  • • Funds are held securely until service completion
  • • Automatic refunds for cancelled bookings

Common Booking Issues

My booking request was declined. What should I do?

Professionals may decline for various reasons like availability conflicts or service area limitations.

  • • Try booking with a different professional
  • • Check if your location is within their service area
  • • Consider flexible dates/times
  • • Read their profile for specific service requirements

The professional hasn't responded to my booking request.

Professionals typically respond within 24-48 hours.

  • • Check their profile for response time expectations
  • • Send a follow-up message through the booking chat
  • • If no response after 48 hours, try a different professional
  • • Contact support if you continue having issues

I need to change the date/time of my booking.

Contact the professional through the booking message system.

  • • Send a message explaining the needed changes
  • • Provide alternative dates/times that work for you
  • • If booking is confirmed (paid), professional may charge a change fee
  • • Last-minute changes may not always be possible