Refund & Cancellation Policy
Our refund and cancellation terms for subscriptions and service bookings.
This policy outlines our refund and cancellation terms for both subscription plans and service bookings.
1. Policy Overview
Two types of services with different refund policies
PetNect offers two types of paid services, each with different refund policies:
Monthly recurring charges for platform access
One-time payments for professional pet care services
2. Subscription Refund Policy
For Basic, Pro, and Premium subscription plans
2.1 Monthly Subscriptions
All subscription plans (Basic, Pro, and Premium) are billed monthly. Our subscription refund policy is:
2.2 Canceling Your Subscription
To cancel your subscription:
- 1 Log into your PetNect account
- 2 Go to Account Settings > Billing
- 3 Click "Cancel Subscription"
- 4 Confirm cancellation
Or contact support at billing@petnect.com
3. Service Booking Refund Policy
Refund terms based on cancellation timing
When you cancel a service booking, refunds depend on timing:
48+ Hours Before Service
Refund
100%
Processing
3-5 business days
Fee
No cancellation fee
24-48 Hours Before Service
Refund
50%
Processing
3-5 business days
Fee
50% retained
Less Than 24 Hours Before Service
Refund
0%
Reason
Too late to rebook
Fee
Full payment retained
4. Refund Processing
Timeline and methods
Timeline:
- • Approval: 1-2 business days
- • Processing: 3-5 business days
- • Total: 5-12 business days
5. Dispute Resolution
Filing and review process
To request a refund:
- 1. Log into your account
- 2. Navigate to the booking
- 3. Click "Request Refund"
- 4. Provide explanation and evidence
6. Contact Information
Get help with refunds
7. Policy Changes
Updates to this policy
We may update this policy at any time. Changes will be posted on this page with updated date and announced via email for material changes.
This Refund & Cancellation Policy is part of our Terms of Service. By using PetNect, you agree to this policy.