Account Settings
Manage your personal information, privacy settings, and account preferences.
Profile Settings
Personal Information
- Name: Your display name shown to professionals
- Email: Primary contact and login email
- Phone: Contact number for booking communications
- Address: Used for finding nearby professionals
- Timezone: Ensures accurate appointment scheduling
How to Update
- 1 Go to your Account Settings from the sidebar
- 2 Edit any field you want to change
- 3 Click "Save Changes" to update your profile
Email Verification
Why Email Verification is Important
Email verification ensures account security and enables important communications.
- • Receive booking confirmations and updates
- • Get security alerts and password reset emails
- • Enable two-factor authentication
- • Comply with platform security requirements
Troubleshooting Verification
- • Check spam/junk folder for verification email
- • Add support@petnect.com to your contacts
- • Request a new verification email from settings
- • Contact support if issues persist
Privacy & Security
Account Security
- • Strong password requirements
- • Two-factor authentication (coming soon)
- • Login activity monitoring
- • Secure password reset process
- • Session timeout for idle accounts
Privacy Controls
- • Control who can see your profile
- • Manage data sharing preferences
- • Email notification settings
- • Marketing communication opt-out
- • Data download and deletion rights
Password Management
Changing Your Password
- 1. Go to Account Settings → Security
- 2. Click "Change Password"
- 3. Enter your current password
- 4. Create a new strong password
- 5. Confirm your new password
- 6. Click "Update Password"
Password Requirements
- • At least 8 characters long
- • Mix of uppercase and lowercase letters
- • At least one number
- • At least one special character
- • Not the same as your email
- • Different from previous passwords
Forgot Your Password?
Use the "Forgot Password" link on the login page to reset your password securely.
Notification Preferences
Choose what types of notifications you want to receive and how you want to receive them.
Email Notifications
Booking confirmations and updates
Always On
Pet health reminders
Configurable
New professional recommendations
Configurable
Marketing and promotions
Optional
In-App Notifications
New messages from professionals
Always On
Booking status changes
Always On
System announcements
Configurable
Account Deletion
Delete Your Account
Permanently delete your PetNect account and all associated data.
What gets deleted:
- • Your profile and personal information
- • All pet profiles and health records
- • Booking history and messages
- • Saved payment methods
- • Subscription and billing information
What we keep (legally required):
- • Financial transaction records (7 years)
- • Tax reporting information
- • Fraud prevention data
Important: Account deletion is permanent and cannot be undone.
Consider canceling your subscription first if you're not sure. You can always deactivate your account temporarily instead.