Privacy Policy

Introduction

PetNect ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

• Account Data: name, email, password, roles.
• Pet & Profile Data: pet details, professional services, availability.
• Location Data: addresses you provide; optional geocoding (lat/lng) to power nearby search.
• Usage Data: device, browser, and interaction data (aggregate analytics).
• Communications: messages exchanged regarding bookings.

How We Use Information

• Provide, maintain, and improve the platform.
• Facilitate bookings, messaging, and availability.
• Personalize search and results (e.g., nearby professionals).
• Send service-related notifications and updates.
• Protect against fraud, abuse, and misuse.

How We Share Information

• With other users as needed to fulfill a booking (e.g., names, messages).
• With service providers (e.g., email, geocoding, analytics) under contracts that protect your data.
• When required by law or to protect rights, safety, and security.

Data Retention

We retain information for as long as necessary to provide the service and for legitimate business purposes, such as security, backups, and legal obligations.

Your Choices

• You can access and update your profile and pets from your account.
• You can request deletion of your account by contacting support (see Contact section).
• You can control browser-based location and cookie settings.

Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 13. If you believe a child has provided us information, contact us to remove it.

International Users

Your information may be processed in the United States or other countries which may have different data protection laws.

Changes to This Policy

We may update this policy from time to time. We will post the updated policy with a new effective date.

Contact

Questions about this policy? Email us at admin@petnect.local.