Booking Terms & Conditions
Terms governing all service bookings made through PetNect.
These terms govern all service bookings made through PetNect. Please read carefully before booking services.
1. Booking Overview
Understanding the PetNect marketplace
PetNect ("Platform," "we," "us," or "our") provides a marketplace connecting pet owners ("Clients," "you," or "your") with professional service providers ("Professionals"). These Booking Terms & Conditions ("Terms") govern all bookings made through the Platform.
2. Making a Booking
What you need to provide
Required Information
3. Cancellation and Refund Policy
Refunds based on timing
More than 48 hours before service
Full refund (100%) • No cancellation fee
24-48 hours before service
50% refund • 50% cancellation fee retained
Less than 24 hours before service
No refund • Full payment retained as cancellation fee
4. Payment Terms
Secure processing
• Prices set by professionals
• Payment held until service completion
• Released 24 hours after completion
• Processing fees apply
5. Service Delivery
Your responsibilities
• Provide accurate access instructions
• Ensure pet is available at scheduled time
• Disclose all health and behavioral concerns
• Be available for emergency contact
6. Liability and Insurance
Important disclaimers
Platform Liability: PetNect is a marketplace. We do not employ professionals or provide services directly.
Your Responsibility: You are responsible for your pet's health and behavior.
7. Contact Information
Get help
Email: support@petnect.com
Phone: Available in your dashboard
By booking a service through PetNect, you acknowledge that you have read, understood, and agree to be bound by these Booking Terms & Conditions.